Privacy Policy

At My Hollywood Pets, we respect our customers and understand that you are concerned about privacy, so we’ve instituted policies intended to ensure that your personal information is handled safely and responsibly. We also have posted this privacy policy to let you know what kind of information we collect, how it is handled, what choices you have regarding our use of your information and how you may access some of the data you provide to us.As we continue to develop our web site and take advantage of technologies to improve the services we provide, this policy likely will change. We therefore encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy. This policy last was updated on October 10, 2011.If you have any questions about this policy, please contact us by email at support@myhollywoodpets.com.

What Information Do We Collect?
My Hollywood Pets is the sole owner of the information collected on this Site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.

We collect various types of information depending upon how you use our site.

• When you order from us, we collect your name, address, e-mail address, and phone number or gift card number. We also gather information on the person who will receive any gift you send (e.g., that person’s name and address) and retain a record of your purchases.

• When you submit a question to customer service, we need your e-mail address to respond, and you also may provide us with various types of information to allow us to answer your question.
• We also may receive some information about you from other sources and may add it to your account information. For example, we might get your updated address from a shipper or information on your preferences from another Web site conducting a promotion or event with us.

What Are Cookies And Do We Use Them?
A cookie is a small piece of information sent by a website that is saved on your hard disk by your computer’s browser. It holds information a site may need to interact with you and personalize your experience. At My Hollywood Pets, we use two kinds of cookies, session cookies and persistent cookies.Session cookies exist only for as long as your browser remains open. Once you exit your browser, they go away. We use session cookies to maintain information we need to have in order for you to shop at the My Hollywood Pets Website. For example, the Session_ID cookie that we ask your browser to hold retains the ID for your shopping bag. Without the Session_ID cookie, you cannot add merchandise to your bag or make any purchases.

Persistent cookies, in contrast, last from visit to visit; they do not go away when you exit your browser. You can browse our site without accepting a persistent cookie. However, you cannot add merchandise to your bag or make any purchases. You may set your browser options to reject persistent cookies. Alternatively, you can set your browser to notify you when you receive a cookie, which provides you with the opportunity to decide whether you want to accept it or not. In many instances, the “help” button on your browser tool bar will tell you how you can take these steps.

Cookies can be used by a web site to recognize you. But, that does not necessarily mean any personal information is stored in the cookies. At the My Hollywood Pets Website, we store no personal information about you in the cookies. Anything you choose to tell us about yourself as a registered user (like your address and e-mail address) is stored safely and separately on our secured servers.

How Do We Use Your Information?
We may use your information in a number of ways, including the following:

• In order to serve you better, we may combine the information you provide us online. We use that information to improve your overall experience.
• To improve the content on our website. For example, we may use cookies to find out which parts of our site or our products are visited most often.
• To enhance your online shopping experience. For example, we may use it to recognize you and welcome you to the site.

• For marketing and promotional purposes. We send out e-mails or direct mail to our customers about products or events that we think may be of interest to them. We also may send you offers for discounts or promotions, new arrivals or new site features. If you do not wish to receive e-mail from us, please contact us by email at support@myhollywoodpets.com.

What Choices Do I Have Regarding The Use Of My Information?
We provide you with a number of choices regarding our handling of your personal information online and offline.If you do not want to receive e-mail from My Hollywood Pets or do not want us to share your e-mail address and related personal information with unrelated third parties for marketing purposes, please contact us by email at support@myhollywoodpets.com.

Since customer lists often are prepared well in advance of an offering (sometimes 2-3 months before the offer is made), you may continue to receive some offers after you send us a request not to use your information for specified marketing purposes. We appreciate your patience and understanding in giving us time to carry out your request.

Is My Information Secure?
My Hollywood Pets is committed to doing its best to maintain the security of information collected on its site. To try to prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.To the extent customer information is maintained, it is located on a secured server behind a firewall; it is not directly connected to the internet. The firewall meets recognized industry standards.

Encryption is a process by which a message or information is scrambled while it is in transit to Myhollywoodpets.com. It is based on a key that has two different parts, public and private. The public part of the key is distributed to those with whom you want to communicate. The private part is for the recipient’s use only. So long as you use a browser that allows for encryption, when you send personal information to us, you use a public key to encrypt your personal information. If your information is intercepted during the transmission, it is scrambled and very difficult to decrypt. Once we receive your encrypted personal information, we use the private part of our key to decode it.

Can I Access My Information?
If you are a registered user of the My Hollywood Pets Website, you can update your information.If you would like to email our Customer Service Department please email support@myhollywoodpets.com.

What About Information About Children?
The Children’s Online Privacy Protection Act took effect on April 21, 2000 and imposes certain requirements on websites directed toward children under 13 that collect information on those children, or on web sites that know they are collecting information on children under the age of 13. We want to let you know that it currently is My Hollywood Pets’s policy not to collect personal information on any person under 13.If this policy changes, My Hollywood Pets will revise this portion of its privacy policy and will comply with the requirements of the Children’s Online Privacy Protection Act, which include providing notice and choice to each child’s parent or guardian before collecting personal information.

Notification of changes to this policy
My Hollywood Pets may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your My Hollywood Pets account or by placing a prominent notice on our site.

Acceptance
By accepting the User Agreement you expressly agree to accept the terms of our Privacy Policy and to receive this information described herein. If you break the law, we may have to disclose your personal information to the authorities.

Your confidence in the My Hollywood Pets shopping experience is our highest priority. If you have any concerns about privacy and security that have not been answered in the above policy, please contact us and we’ll do our best to answer your questions and put your mind at ease.